Privacy Policy

1. Introduction

DocNeat (operated by Engaging Enterprises Ltd) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your data when you use our document conversion services. We adhere to the UK GDPR and international data protection standards.

2. Data We Collect

• Account Information: Name, email address, and billing information required for subscription management.
• Technical Data: IP address and browser type collected for security and system performance monitoring.

4. Data Security & Processing

To ensure the highest level of security, we employ the following measures:

• No Long-term Storage: As noted above, uploaded files are purged from our systems the moment the conversion is finished.
• Encryption: All data is transmitted via industry-standard HTTPS/TLS encryption.
• Automated Processing: Files are handled by automated scripts; no human staff members view your documents unless you explicitly request technical support for a specific file error.

5. Global Data Compliance

As a UK-based company, we process data in compliance with the UK GDPR. For our international clients, including those in the EU and USA, we ensure that any cross-border data transfers are protected by Standard Contractual Clauses (SCCs) to ensure your data remains protected to the highest standard.

6. Your Rights

Under the GDPR, you have the following rights:

• The right to access and download a copy of your personal account data.
• The right to request the deletion of your account.
• The right to withdraw consent at any time.

7. Contact Information